Returns & Exchanges
At Shani Wigs, we want you to feel confident in your crown, which is why we offer a 14-day return window on all eligible lace-front and luxury human hair wigs. To ensure hygiene standards, all returns must be in their original, unaltered condition with the lace uncut and tags attached.
Initiate Your Request
Log into your account or visit our returns portal to submit a request within 14 days of delivery, selecting your reason for return.
Quality Inspection Check
Ensure the wig is unworn, the lace remains uncut, and the original packaging is intact to qualify for a full refund or exchange.
Ship Your Return
Print your prepaid shipping label provided via email and securely package your wig to prevent tangling during transit.
Processing & Refund
Once our specialists verify the unit's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing